Sustainability Framework and Goals
Sustainability Development Vision
To be the number one trusted partner for customers, offering safe and high-quality products at fair prices, supporting customers to remain their competitiveness and profitability. To enhance stakeholders’ quality of life without compromising the future generations’ opportunity to access the resources for their needs.
The company has established a framework for developing and managing sustainability in three dimensions: economic, social, and environmental. the company disclosed the 2030 Sustainability Strategies for the 10-year roadmap from January 2021 to December 2030.
Sufficiency Economy Philosophy
C.P. Excellence Management Approach
The 10 UNGC Principles 17 UN SDGs & UNGP
Regulation, and Standards
Heart Living Right
Corporate Governance
Human Rights and Labor Practices
Education and Inequality Reduction
Leadership and Human Capital Development
Cybersecurity and Data Protection
The Company's Governance, Social, and Environmental Strategy comprises goals for each phase and the corresponding expected outcomes, as follows:
Heart: Living Right
Target
Pass the annually corporate governance assessments, by the external verification or institution.
Result
Achieved the target, the Company has achieved the Thai Listed Companies Corporate Governance Assessment from Thai Institute of Directors (IOD) by receiving an "Excellent" (5-stars) rating for the 8 consecutive years.
Target
Conduct annual human rights impact assessments for high-risk organizational activities and direct suppliers.
Result
Achieved the target, Completing the annual human rights impact assessment for the organization and its suppliers.
Target
150,000 people gain access to quality education, lifelong learning opportunities, and essential skill development.
Result
Achieved the target, with 191,901 people participating the SME's upskilling programs i.e "Makro Retailer Alliance" and "Chef's Club by makro".
Target
All employees receive training and development for essential job skills.
Result
Achieved the target, 100% of employees receiving necessary training and skill development.
Target
The company achieves international standards for cybersecurity and data privacy certifications.
Result
Achieved target, with the company receiving NIST assessment scores for the 3rd consecutive year. The Company's average score is NIST = 4.22 (while National average score is 1.91)
Health: Living Well
Long Term Target
70% of sales come from products and services that promote health and well-being by 2030.
Annual Target
At least 50%
Result
Achieved the annual target, with 52.34% of sales products and services that promote health and well-being. and also increased from previous year which was 50.13%.
Long Term Target
Creates jobs or income for 400,000 people in communities by 2030.
Annual Target
At least 219,000 people.
Result
Achieved annual target, generated income for 252,274 people, increase 6,667 people as compare last year.
Long Term Target
150,000 youth and individuals gain access to safe and nutritious food by 2030
Annual Target
At least 100,000 people.
Result
Achieved the annual target with 309,260 people gaining access to safe food, which significantly increased of 201,254 people from the previous year, driven by the donation of surplus food to those who needs.
Target
Register 6 patents by 2030
Result
Achieve target, with 10 patents have been registered.
Target
Stakeholder engagement score at least 80%
Result
Achieved the target, with an engagement score is 93%
Home: Living Together
Long Term Target by 2030
Reducing scope 1&2 emissions by 42% and Scope 3 emissions by 25% and aim to Net-zero carbon emissions by 2050.
Annual Target
Reduce scope 1&2 emissions at least 8% and increase renewable energy utilization 2%
Result
Partial achieved the annual target, the renewable energy utilization ratio's increased from 13.96 last year to be 16.23% which is above the target. But Scope 1 & 2 emissions increased by 45,013 tons CO2eq. or 5.21% year-on-year. This was driven by the 3-year maintenance cycle of refrigeration systems across branches in Thailand, and higher fuel consumption from own delivery vehicles in Malaysia due to the growth of online sales orders.
Long Term Target
Zero waste and food waste sent to landfills by 2030
Annual Target
Reduce volume of food waste to landfills at least 50% of total generated food waste.
Result
Achieved the annual target, reduce 42.18% food waste to landfills of total generated food waste. This is significantly improvement performance compared to previous year which was 14.21%.
Long Term Target
Reduce 20% of water intensity per revenue by year 2030
Annual Target
Reduce water intensity per revenue at least 5%
Result
Not achieved annual target, but the water intensity per revenue 11.01 cubic meters per million Baht in 2025 that slightly improved 0.33 cubic meters per million Baht compared to last year.
Target
100% of business units and tier 1 suppliers do not encroach on declared conservation areas, and 100% of high-risk raw materials are traceable.
Result
Achieved the target, the 100% of store and distribution center also tier 1 supplier are not in the natural heritage reservation area and 100% traceability of high-risk raw materials.
Target
100% of suppliers assessed ESG assessment criteria by 2025
Result
Achieved the target, as the significant suppliers assessed 100% compared to 95.67% from last year
Remark: Environmental target and performance coverage all operation units in Thailand and international and recalculated back to based line year. The data and the assurance letter shown in the attachment#9 of 56-1 One Report 2025.
