Corporate Governance
Challenges and Opportunities
To attain business growth on the path of sustainability, the Company emphasizes Corporate Governance (CG), building on an anti-corruption culture, managing risks across the organization, preparing organizational competition readiness, and expanding long-term business opportunities.
Supporting the SDGs
Targets and Performance Highlights
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Long Term Target by 2030
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The company has set a long-term target to pass corporate governance assessments every year, by a recognized institution.
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2025 Performance
Achieved the 2030 target, the Company has passed Thai Listed Companies Corporate Governance Assessment from Thai Institute of Directors (IOD) by receiving an "Excellent" (5-stars) rating for the 8th consecutive year.
100% Corporate Governance (CG) policies are updated, communicated, public disclosed and implemented.
100% ESG risks are integrated in the Organizational risks.
100% Board of Director are trained Code of Conduct and Anti-corruption as annual basis
100% Executive, Manager and Employee are trained Code of Conduct and anti-corruption as annual basis
100% Monitor non-compliance, enforcement action, penalty and reporting periodically
100% Whistleblowing cases are investigated and corrected
Management Approach and Value Creation
The company implements Zero tolerance policy and guidelines of the Corporate Governance (CG) and Business’ Code of Conduct Manual in Thai, English, and Cambodian for a thorough understanding of executives, employees, and Company’s representatives alike, to be applied as duties and responsibilities. All personnel must sign, acknowledge and strictly comply with the guidelines in the manual, to achieve Company’s goals while maintaining the highest level of the Business’ Code of Conduct.
Corporate Governance and Sustainable Development Committee
The company has announced the CG & SD Committee to oversee the efficiency and effectiveness of sustainability performance throughout the organization. The committee consists of senior executives from all departments related to economic, social and environmental aspects, responsible for setting targets, action plans to monitor performance and assigning the working teams to implement and drive the action plans to achieve 2030 sustainability strategies.
Code of Conduct Management System
| Strategies | Description and 2025 Performance |
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| Policies and Guidelines with Clear Responsibility and Accountability |
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| Code of Conduct Monitoring Process |
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| Consultancy Hotline / Advisory |
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| Training & Communication |
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| Motivation & Disciplinary |
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| External Verification |
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Partnerships to Drive Sustainable Development
Since 2020, the Company has committed to the ten principles UN Global Compact (UNGC) to support human rights, labor practice, environment, and anti-corruption, as well as collaborating with the World Business Council on Sustainable Development (WBCSD). In 2021, the Company also endorsed the Women's Empowerment Principles (WEPs) to advocate workplace policies and practices that promote gender equality, enhancing sustainable performance in the process. And, in 2023 the Company participated in CDP - climate reporting.
Trade Associations and Lobbying - Climate Alignment
Target Carbon Neutral by 2030 and Net Zero by 2050, collaborate with i.e Thailand Carbon Neutral Network. This covers all jurisdictions where operates trade associations and lobbying activity. The management system in place with executive’s accountability. The SD committee conduct quarterly review and monitor. The head of operation, logistic and construction lead the actions. The result are verified by external auditor and publicly available on website of TCNN.
Whistleblowing
The company recognizes the importance of whistleblowing and complaints, so we have established a Whistleblowing Policy. This policy serves as a tool to prevent potential damage to our company's assets and reputation. It encourages both our staff and all internal and external stakeholders to report any practices that conflict with or are suspected of violating laws, regulations, ethics, or rights. This helps ensure we conduct business correctly and transparently, treating all stakeholders fairly in line with good corporate governance principles and international standards. All whistleblowing reports and complaints are processed through an independent third party, ensuring complete confidentiality while allowing complainants the choice to submit their reports either anonymously or with their identity disclosed.
Channels for Complaints and Whistleblowing
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Mail to:
Chairman of the Board / Chairman of the Audit Committee / Group Chief Executive Officer / Head of the Internal Audit Department CP Axtra Public Company Limited. 1468 Phatthanakan Road, Phatthanakan subdistrict Suan Luang District, Bangkok 10250 -
Email
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Toll-free
1800019099 (Everyday 08:00 hrs. to 19:00 hrs.) operated by an independent 3rd party -
Fax
*Complaints about products and services, please contact hotline 1432
Complaint Management and Remediation Process
Risk and Crisis Management
Risk Management Process
To increase the opportunity to achieve the business goals, reduce the chance of the organization’s risks or negative impact on stakeholders occurring in terms of corporate governance, society, and environment. The Company therefore gives importance to the risk management system and implements it throughout the organization with 4 steps operational strategy as follows:
| Strategy | Detail and 2025 Performance |
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| Risk Review |
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| Sensitivity Analysis and Stress Testing |
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| Report Progress Committee |
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| Audit risk management process once a year |
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